Air travel is necessary to get to some of the best vacation destinations in the world, but it can be a hassle, too. Airlines are constantly under fire for losing baggage, arriving late or having poor customer service. With all of the iffy airlines out there, it’s always a relief to find an airline that you can count on to get you to your destination with a smile. If you haven’t found the perfect airline yet, here are seven airlines that just about everybody loves.
According to a January 2019 Air Travel Consumer Report put out by the Department of Transportation, Mesa Airlines received a very small number of complaints in 2018 — the airline had less total complaints, in fact, than any other airline. The Phoenix-based company aims to provide a “premier high quality, low cost regional airline,” and the numbers back it up. Mesa is succeeding in that goal.
A whopping 91.6 percent of Hawaiian Airlines flights were on time in 2018, giving them a higher score than any other airline reported. Hawaiian Airlines is a bit of an up-and-comer; according to Clark.com, in the last decade, the airline has become a “premier airline for flights to Hawaii from North America, Asia and the lower Pacific.”
Alaska Airlines also got 79.9 percent of its flights to the gate on schedule last year, which isn’t too bad of a score considering that the airline reported arrivals at 95 separate airports. The airline is also well-regarded for baggage handling and for their frequent flyer program.
Envoy Air, a wholly owned subsidiary of American Airlines Group, has a growing fleet and experienced pilots. Committed to growth and high performance, with an emphasis on hiring only top-notch employees, Envoy flies to many major U.S. cities. Envoy received only a small number of complaints in 2018 — a testament to the airline’s customer service.
Like Envoy, Air Canada also appears to have great customer service, receiving just nine complaints in 2018. In a 2017 Skytrax survey, Air Canada was even ranked as the best airline in all of North America. It was the seventh time in nine years that Air Canada had received the award.
Over 71 percent of JetBlue’s flights were on schedule in 2018. The airline also ranked well in regards to flight cancellations. With just 175 cancellations on the year, JetBlue ranks right up there with the best performers.
A full 82 percent of Spirit’s arrivals were on time in 2018. Out of the airlines surveyed in the Air Travel Consumer Report, Spirit also had the smallest number of mishandled baggage reports filed — just 1.34 reports for every 1,000 passengers. Plus, Spirit ranked third on the list of flight cancellations; Spirit had just 76 flight operations canceled, while some other airlines had over 2,000 cancellations.